Terms of Service & Policies

• U.S. sales only. Live animal shipping is limited to the 48 contiguous states (No AK or HI sales at this time).
• Must be 18 years or older to bid or make a purchase.
• All sales are final, meaning no returns or exchanges will be accepted.
• Full payment is due WITHIN 24 HOURS of your invoice being sent, and no orders will be shipped or picked up until balance is paid in full. If there is an issue with your invoice (such as a shipping charge needs to be changed to pickup), you will have extra time to pay this after we fix and re-send.
• If you are unable to submit full payment within this timeframe, you may be banned from participating in future events and your order will be cancelled.
• If you opt to cancel any portion of your auction wins, you may be banned from participating in future events.
• Payment forms accepted include credit/debit, PayPal, Venmo, Zelle, and CashApp. You may choose to pay directly or receive an email invoice to pay on receipt.
• Before participating in the event, you must fill out and submit a registration form which includes your contact and shipping info. You do NOT have to re-register for any future events unless any of your contact info or shipping info has changed since then.
• Please understand that these terms are in place to ensure fairness among all participants.

• We do not act as a traditional auctioneer and do not perform the role of a traditional auctioneer.

EVENT RULES

• ALL TOTALS WILL INCLUDE A 10% FEE covering processing, handling, and taxes. Declining to pay for this fee is grounds for a permanent ban.
• Before participating in the event, you must fill out and submit a registration form which includes your contact and shipping info. We will be checking periodically throughout each event to ensure all active bidders are registered.
• All participants, including in-person, must register for an account with Discord and place all bids within our server.
• Instructions on all rules below will be shown and demonstrated at the event.
• Please do not bid on any items unless you are prepared to pay for it now. Declining to pay for your auction wins is grounds for a permanent ban from all future events.
• Events will be live-streamed on YouTube and Facebook with multiple camera views for each event. Subscribe to our YouTube channel to be notified when we're live!
• Our animal cam will be streamed to Discord so active participants can view each auction item in close detail. All registrants will receive the invite link to our Discord server upon successful registration.
• All bidding will take place within our Discord server, on the bid-central stage channel. This channel will remain private until the day of the event.
• Bid only in increments of 5. No dollar signs or other money symbols.
  
• One bid per comment will be counted, and it will be the first one.
• Auction winners will be called based on what we (the hosts) are currently seeing ON OUR PRIMARY HOST SCREEN. What is shown on your screen may be different due to internet lag.
• If your screen shows a discrepancy from what we called, you are more than welcome to private message us a screenshot of what your screen shows. We will reply with a screenshot of our screen and a solution if a mistake was made.
• First-time participants will be required to pay a deposit of $500.00 once your total auction wins reach $500.00. This deposit is due immediately and is non-refundable if you decide to back out of paying for your total win(s).
• HAVE FUN!

POST-EVENT

• Invoices for your auction wins will be sent via email (provided in your registration) within 1-4 days after our event ends. Please allow us some grace with this timeframe, as higher volumes of auction items may lead to additional processing times. Don't forget, we still have to travel to and from the venue (if applicable), care for all the auction animals, and take care of ourselves!
• Please allow us 4 days post-event before inquiring about the status of your invoice.
• Full payment is due WITHIN 24 HOURS of your invoice being sent, and no orders will be shipped or picked up until balance is paid in full. If there is an issue with your invoice (such as a shipping charge needs to be changed to pickup), you will have extra time to pay this after we fix and re-send.
• If you are unable to submit full payment within this timeframe, you may be banned from participating in future events and your order will be cancelled.
• If you opt to cancel any portion of your auction wins, you may be banned from participating in future events.
• Payment forms accepted include credit/debit, PayPal, Venmo, Zelle, and CashApp. You may choose to pay directly or receive an email invoice to pay on receipt.

SHIPPING

• live animal shipping is limited to the 48 contiguous states (No AK or HI sales at this time).
• In most cases, live goods orders will be invoiced and shipped separately from dry goods orders.
• ALL PACKAGES CONTAINING LIVE ANIMALS MUST BE HELD FOR PICKUP AT A FEDEX SHIP CENTER (NOT a FedEx OnSite, and NOT a FedEx Print & Ship Center). We are contractually obligated through ReptilesExpress to comply with this. We do not offer home delivery for live animal packages.
• We will locate your nearest FedEx Ship Center for you when you provide your shipping address in the sign-up form, or you may select one based on the locations found here: https://www.redlineshipping.com/fedex-facilities.
• All live animal orders will be shipped via FedEx Priority Overnight. Dry goods may be shipped via USPS or UPS, whichever is the cheapest.
• You will receive tracking info via email to the email address provided in your registration form. Please contact us by email at RUNITReptileExpo@gmail.com if you haven't received your tracking info in time.
• All live orders will feature a $65 flat rate cost. Shipping for all dry goods orders will be calculated based on size of package and total weight.
• For live animal orders, we will contact each auction winner via email to schedule a ship date. No live animals will be shipped until arranging a day of receipt with the purchaser - no exceptions.
• Live animals must be shipped on a Tuesday or Wednesday for next-day delivery. We may occasionally make a judgment call to ship on a Monday, but this is rare and we do not accept requests for Monday shipping as it is riskier than shipping on Tuesday or Wednesday.
• Live animals can safely be shipped when recipient LOW temperatures are below 80°F and above 32°F on the night before delivery day. If recipient temps are outside of this range, your order may be delayed until your temps fall within this range. We do not ship any live animals outside of our LAG parameters.
• If for any reason ReptilesExpress suspends their Live Arrival Insurance (usually due to excessive FedEx delays, inclement weather, etc), then we will refrain from shipping until the insurance is reinstated. All customers with pending animal orders will be notified via email in the case of a necessary delay/postponing.
• All live animals must be unboxed and examined within two hours of receipt. We require photo and/or video evidence of animals that arrive deceased, ill, or injured in any way. In the case that an animal is DOA, ill, or injured, the purchaser may choose to receive a free replacement depending on availability and must pay shipping, or choose to receive a refund of the price of the animal(s), excluding shipping costs.
  
• Due to unpredictability of geckos, we cannot guarantee that a gecko sold with an intact tail will arrive to you with an intact tail. If your gecko drops its tail prior to being shipped, we may require that shipping be postponed so the wound has some time to close and heal before shipping.
• We can accept no responsibility for carrier delays, but we will do all we can to avoid them. If a delay happens that results in the death of an animal, we will do all we can to help make it right.
• If an animal is DOA as a result of a carrier delay, the replacement will ship for free.
• Replacements (when available) may vary slightly in appearance from the original animal(s), and if this is the case, we will contact you to verify that you approve of the replacement animal. This does not apply to invertebrates.
• Dry goods orders will ship ASAP - please allow up to 5 business days AFTER your invoice is paid for processing due to high volume.
• All dry goods must be examined the same day of arrival. Any items that arrive damaged in any way will be replaced at no cost to the recipient.
• Local/show pickup is an option! Please indicate in your sign-up or to us when we contact you about shipping that you’d like to pick up locally.

HEALTH GUARANTEE & DISCLAIMER

• RUN IT Reptile Expo always guarantees the healthy arrival of all animals featured in our events. This includes illness, injury, and parasitic infection. 
• This guarantee does not extend beyond arrival, so proper husbandry must be provided for that animal immediately after arrival - be sure to provide proper hydratation!
• All live animals must be unboxed and examined within two hours of arrival at the FedEx Ship Center.
• Husbandry information for all animals featured at RUN IT Reptile Expo events can be provided upon request. This may be supplied by RUN IT staff and/or by the original breeder/supplier of the animal(s) of interest. We recommend that you contact us for husbandry advice BEFORE receiving your animal(s).
• RUN IT Reptile Expo highly recommends quarantining every animal for a minimum of 30 days or by the guidance of a certified reptile and exotics veterinarian for that particular species. THIS APPLIES TO EVERY ANIMAL YOU MAY RECEIVE, INCLUDING REPTILES, AMPHIBIANS, AND INVERTEBRATES. THIS ALSO INCLUDES MULTIPLE ANIMALS RECEIVED FROM THE SAME VENDOR. SAFETY FIRST!
• If the animal develops an illness or parasitic infection after arrival, RUN IT Reptile Expo cannot be held responsible. Please contact us immediately so we can put you in contact with the original breeder/supplier to discuss further options and ensure your satisfaction. We cannot provide veterinary advice as we are not veterinary professionals, but we can help you locate one in your area should it be necessary.

 

If you have any questions, concerns, feedback, or comments about the terms above, please contact us.